PROCEDURE
1. |
CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
Result |
Proceed to |
---|---|
Cellular phone is compatible |
A |
Cellular phone is not compatible |
B |
HINT:
It is important to check the cellular phone compatibility charts carefully:B |
RECOMMEND COMPATIBLE CELLULAR PHONE |
|
2. |
CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)
|
3. |
CONFIRM THE ENTUNE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the Entune app has been downloaded.
Result |
Proceed to |
---|---|
Entune app has been not downloaded |
A |
Entune app has been downloaded |
B |
B |
GO TO STEP 5 |
|
4. |
DOWNLOAD ENTUNE APP |
(a) Download the Entune app.
Result |
Proceed to |
---|---|
App downloaded successfully |
A |
App did not download successfully |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Entune app or resetting the customer's cellular phone.
B |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
5. |
CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE |
(a) Start the Entune app on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
Result |
Proceed to |
---|---|
Sign in to app is not successful |
A |
Sign in to app is successful |
B |
HINT:
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
B |
GO TO STEP 9 |
|
6. |
RECORD ERROR MESSAGES IF PRESENT |
|
7. |
CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE ACCOUNT (e.g. DEALER DEMO ACCOUNT) |
(a) Start the Entune app on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Entune account (e.g. dealer demo account).
Result |
Proceed to |
---|---|
Sign in using demo account is successful |
A |
Sign in using demo account is not successful |
B |
HINT:
A |
CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) |
|
8. |
CONFIRM ENTUNE SERVICES ARE AVAILABLE |
(a) Start the Entune app on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the dealers demo account information.
Result |
Proceed to |
---|---|
Sign in to app is successful |
A |
Sign in to app is not successful |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
A |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B |
ENTUNE SERVICES ARE CURRENTLY UNAVAILABLE |
9. |
CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Sign in to the Entune app on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result |
Proceed to |
---|---|
App search is successful |
A |
App search is not successful |
B |
A |
PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
|
10. |
RECORD ERROR MESSAGES IF PRESENT |
|
11. |
CHECK ENTUNE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Sign in to the Entune app on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result |
Proceed to |
---|---|
App search is successful |
A |
App search is not successful |
B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
A |
RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
B |
RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
Customize Parameters
CUSTOMIZE PARAMETERS
1. CUSTOMIZING FUNCTION WITH TECHSTREAM (REFERENCE)
NOTICE:
When the customer requests a change in a function, first make sure that
the function can be customized.
Record the current settings before customizing.
( ...
Id Code Box
Components
COMPONENTS
ILLUSTRATION
Installation
INSTALLATION
PROCEDURE
1. INSTALL ID CODE BOX
(a) Attach the 2 claws and move the ID code box in the direction of the
arrow.
(b) M ...