If the back door opener does not operate, there may be a problem with the back door opener system. Have the vehicle inspected by your Toyota dealer immediately.
The following steps may be used as an emergency measure to ensure that the back door can be opened from the inside.

Remove the cover on the back door trim.

Tear the plastic film. Remove the cover.

Pull the lever.
If you lose your keys
If the electronic key does not operate properly (vehicles with a smart key
system)Components
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Diagnostic Trouble Code Chart
DIAGNOSTIC TROUBLE CODE CHART
HINT:
If a trouble code is output during the DTC check, inspect the trouble areas listed
for that code. For details of code, refer to the "See page" below.
CAN Communication System
DTC Code
De ...