If the back door opener does not operate, there may be a problem with the back door opener system. Have the vehicle inspected by your Toyota dealer immediately.
The following steps may be used as an emergency measure to ensure that the back door can be opened from the inside.

Remove the cover on the back door trim.

Tear the plastic film. Remove the cover.

Pull the lever.
If you lose your keys
If the electronic key does not operate properly (vehicles with a smart key
system)Inspection
INSPECTION
PROCEDURE
1. INSPECT NAVIGATION ANTENNA ASSEMBLY
(a) Measure the resistance according to the value(s) in the table below.
Standard Resistance:
Tester Connection
Condition
Specif ...
Dtc Check / Clear
DTC CHECK / CLEAR
1. CHECK/CLEAR DTC (USING TECHSTREAM)
(a) Check DTC:
(1) Connect the Techstream to the DLC3.
(2) Turn the ignition switch to ON.
(3) Turn the Techstream on.
(4) Enter the following menus: Chassis / KDSS / Trouble Codes.
(5) Read DTCs b ...