If the back door opener does not operate, there may be a problem with the back door opener system. Have the vehicle inspected by your Toyota dealer immediately.
The following steps may be used as an emergency measure to ensure that the back door can be opened from the inside.

Remove the cover on the back door trim.

Tear the plastic film. Remove the cover.

Pull the lever.
If you lose your keys
If the electronic key does not operate properly (vehicles with a smart key
system)Door Courtesy Switch Circuit
DESCRIPTION
The side auto step controller ECU assembly receives the door open/closed signal
from each door courtesy light switch via the side auto step switch assembly.
WIRING DIAGRAM
CAUTION / NOTICE / HINT
HINT:
Inspection should be performed on the ...
Terminals Of Ecu
TERMINALS OF ECU
1. CHECK NO. 1 AIR CONDITIONING AMPLIFIER ASSEMBLY
(a) Disconnect the F42 No. 1 air conditioning amplifier assembly connector.
(b) Measure the voltage and resistance according to the value(s) in the table
below.
Terminal No. ...