Toyota 4Runner: Unable To Connect To Call Center
DESCRIPTION
This may occur when the intensity of the telephone radio frequency was very weak, PRL updates are required or the Safety Connect system has a malfunction, and a DTC is stored.
PROCEDURE
|
1. |
CHECK COMMUNICATION SERVICE CONDITION |
(a) Move the vehicle.
(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.
OK:
Same problem does not occur.
| OK | .gif) |
END |
|
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|
2. |
CHECK FOR DTC |
(a) Turn the ignition switch off.
(b) Connect the Techstream to the DLC3.
(c) Turn the ignition switch to ON and wait for 10 seconds.
(d) Perform "Health Check" and check for current DTCs (See page
.gif)
).
Result
|
Result |
Proceed to |
|---|---|
|
DTC is not output |
A |
|
DTC is output |
B |
| B | |
GO TO DIAGNOSTIC TROUBLE CODE CHART |
|
|
3. |
CHECK PRL UPDATE |
(a) Check for PRL update (See page ).
(b) Check if the same problem occurs again.
OK:
Same problem does not occur.
| OK | |
END |
|
|
4. |
CHECK DCM OPERATION HISTORY |
(a) Check "DCM Operation History" (See page ).
Result
|
Result |
Proceed to |
|---|---|
|
Signal strength is weak (0 or 1) |
A |
|
Communication indicates "Fail" |
|
|
No problems with signal strength or communication |
B |
HINT:
If there was a communication problem in the past but the communications are working correctly now, the source of the problem may have been temporary radio interference, or the vehicle may have been outside the service area.
| B | |
END |
|
|
5. |
REPLACE DCM (TELEMATICS TRANSCEIVER) |
(a) Replace the DCM (Telematics Transceiver) (See page
).
NOTICE:
- The ignition switch must be off.
- Do not replace the DCM (Telematics Transceiver) with one from another vehicle.
| NEXT | |
PERFORM DCM ACTIVATION |
Red Indicator Remains On
DESCRIPTION
This means that the DCM (Telematics Transceiver) detects a malfunction in the
Safety Connect and stores a DTC.
PROCEDURE
1.
CHECK FOR DTC
(a) Turn the ...
Telephone Antenna
Components
COMPONENTS
ILLUSTRATION
Removal
REMOVAL
PROCEDURE
1. DISCONNECT CABLE FROM NEGATIVE BATTERY TERMINAL
NOTICE:
When disconnecting the cable, some systems need to be initialized ...
Other materials about Toyota 4Runner:
Problem Symptoms Table
PROBLEM SYMPTOMS TABLE
HINT:
Use the table below to help determine the cause of problem symptoms.
If multiple suspected areas are listed, the potential causes of the symptoms
are listed in order of probability in the "Suspected Area" ...
How To Proceed With Troubleshooting
CAUTION / NOTICE / HINT
HINT:
*: Use the Techstream.
PROCEDURE
1.
VEHICLE BROUGHT TO WORKSHOP
NEXT
2.
CUSTOMER PROBLEM ANALYSIS
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