Toyota 4Runner: Unable To Connect To Call Center

DESCRIPTION

This may occur when the intensity of the telephone radio frequency was very weak, PRL updates are required or the Safety Connect system has a malfunction, and a DTC is stored.

PROCEDURE

(a) Move the vehicle.

(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

OK:

Same problem does not occur.

OK

END

NG

(a) Turn the ignition switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the ignition switch to ON and wait for 10 seconds.

(d) Perform "Health Check" and check for current DTCs (See page ).

B

GO TO DIAGNOSTIC TROUBLE CODE CHART

A

(a) Check for PRL update (See page ).

(b) Check if the same problem occurs again.

OK:

Same problem does not occur.

OK

END

NG

(a) Check "DCM Operation History" (See page ).

HINT:

If there was a communication problem in the past but the communications are working correctly now, the source of the problem may have been temporary radio interference, or the vehicle may have been outside the service area.

B

END

A

(a) Replace the DCM (Telematics Transceiver) (See page ).

NEXT

PERFORM DCM ACTIVATION